Refund policy

No Returns

For hygiene, safety, and quality control reasons, we do not accept returns or exchanges on any cosmetics that have been received, opened, used, or tampered with after delivery.

This policy is in place to protect all customers and ensure product integrity.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To process your claim, we require:
- Your order number
- Clear photos of the damaged product and packaging
- A brief description of the issue

Once verified, we will issue a full refund or send a replacement at no additional cost.

To start a return, you can contact us at elil.worldofbeauty@gmail.com. Please note that returns will need to be sent to the following address: 

Elil
PO Box 604
500 E Whitestone Blvd
Cedar Park, TX 78613

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at elil.worldofbeauty@gmail.com.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Exceptions / non-returnable items

 Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at elil.worldofbeauty@gmail.com.

Limitation of Liability

To the fullest extent permitted by law, ELIL Beauty shall not be liable for any indirect, incidental, or consequential damages arising from the use or misuse of our products.
Our liability is limited to the purchase price of the product in question.